Production Support Engineer- job post

Job Description

A Production Support Engineer plays a critical role in maintaining system stability, resolving technical issues, and ensuring smooth business operations. Companies across the UK are actively hiring skilled professionals who can monitor applications, troubleshoot production environments, and improve system performance. This role is ideal for candidates with strong analytical skills, technical expertise, and the ability to work in fast paced IT environments.

2.92.9 out of 5 stars

United States•Hybrid work

Job details

Shift and schedule

• Weekends as needed
• On call

Full job description

About The Role

This position requires the successful candidate to work on a W2 directly with company. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

company is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

company is seeking a Production Support Engineer located in New York City to support a project in the financial sector. Involvement in this project is anticipated to last initially 12 months but may be extended.

This role will be hybrid with requirements to be in office 4 days per week.

About You

Specs Provided by client

We prefer someone who has 2-3 working experience, preferably in Finance industry.

This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend oncall and business escalation.

The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines at the client. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of the clients technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities:

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Skills:

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Proficiency with Databases
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Excellent spoken and written English communication skills.
• Bachelor’s degree in Computer Science or related field from an accredited college or university.

Desired Skills:

• Experience providing application support for mission-critical applications
• Good working knowledge of trading and risk management business concepts
• Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
• Familiarity with Cloud technologies and supporting applications hosted on cloud

About Us

About

company powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

Global impact – 18 centers across North America, APAC, the UK, and Europe
25,000+ careers launched – and counting
300+ trusted client partners

Committed to Diversity, Equity and Inclusion

Tech careers should be for everyone. With 75+ nationalities represented, company thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.

Additional Considerations

company. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

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