Tier II Technician- job post

Information and Technology
February 8, 2026
Full Time

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Job Description

5.05.0 out of 5 stars

United States

Full-time

Job details

Job type

  • Full-time

Full job description

Essential Functions and Job Responsibilities:

This position independently resolves all types of software and hardware support requests. Tier II technicians shall be the first escalation point for Tier I techs and should represent appropriate progression of knowledge from the entry level Tier I positions.

Minimum Requirements:

  • High School Diploma and 3-5 years helpdesk/systems experience.
  • Experience must include proficiency with current Windows desktop operating environment (Windows 10) and PCs, Laptops, and other Computer Peripherals.
  • Be experienced with diagnostic software tools, remote management applications, and Active Directory utilities.
  • Familiarity with mobile devices to include Blackberry, iPad, and iPhone, etc.
  • Customer Service oriented.
  • Detail oriented.
  • Good interpersonal and consulting skills.
  • Exceptional organization skills.
  • Good verbal and written communication skills and ability to follow detailed processes, procedures, and instructions.
  • Must be a US Citizen and able to pass the required background/clearance investigation.
  • Must comply with hospital requirements for vaccinations.
  • Must be a Microsoft Certified Professional (MCP) possessing either Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS).
  • CompTIA A+ Certification
  • Network+ or Security+ Certification
  • Possess 3-5 years helpdesk/systems experience.
  • Certifications must meet DoD 8570.01-M requirements

Additional Desired Qualifications:

  • Experience within the Department of Defense Medical IT area preferred.
  • Associates Degree or Bachelor’s Degree preferred.

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