Technician, Streaming Services (USA Remote)

January 23, 2026

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Job Description

Full job description

Where Teamwork and Innovation Shape the Future

The Role

Responsibilities include:

  • Timely Creation, Support, and Destruction of video delivery resources through GUI-based internal platforms on a per-event basis
  • Triage and troubleshoot issues involving audio and video streaming
  • Documentation of troubleshooting and resolution of issues encountered or reported pre, in, and post-event within an internal ticketing system.
  • Participate in training and shadowing internal and 3rd party vendors to understand product and support flows
  • Create procedural workflow diagrams to assist with new engagements and step-by-step guides for support
  • Interact and work directly with multiple advanced engineering groups and vendors to escalate technical issues, provide customer updates, and drive incidents to resolution often collaborating between more than one group at a time
  • Manage and respond to electronic alerts, notifications, and changes to environments
  • Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.

Required Skills and Professional Experience

  • High School Diploma/GED or Bachelor’s degree and/or military experience.
  • 2 year degree in a computer related field is preferred
  • Minimum of 1+ years of experience working in Technical Operations Center, Network Operations Center, Managed Services, IT professional services, or call center environment.
  • Experience with live broadcast feeds preferred
  • 1+ year work or education experience maintaining, utilizing, and troubleshooting Broadcast or Content Delivery Networks, Cisco IOS and/or AWS Media Components.
  • 1+ year work or education experience utilizing a ticketing system such as Remedy, ServiceNow.
  • 1+ year in networking using command line/terminal interfaces.
  • 1+ years of experience working in a service desk environment.
  • Ability to expand skillset and knowledge rapidly and focus on specific technological products
  • Ability to multi-task while being attentive and communicating within a team setting
  • Basic understanding of video routing that requires low-latency and high-bandwidth availability
  • Handling and escalating highly impactful operational issues to upper Management and/or 3rd party vendor escalation
  • Ability to follow a checklist
  • Basic understanding of networking components
  • Documentation and Diagram experience using LucidChart, Navvia and/or Microsoft Word

Preferred Skills and Professional Experience

  • Live Video Broadcast exposure (Live Event, Multicast, Encoding/Decoding)
  • AWS Streaming (MediaLive, MediaConnect, Elemental Live, Elemental Link)
  • ZenMaster/Zixi exposure
  • Documentation and Diagram experience using LucidChart, Navvia and/or Microsoft Word
  • Ability to learn quickly and interpret instructions
  • Ability to work in a fast paced and ever-evolving environment
  • Customer service skills and client focus
  • Maintaining complex operational processes
  • Experience with a managed services provider is a plus.
  • Experience with ServiceNow ITSM a plus
  • A drive for Achievement and Effort
  • Attention to Detail, Analytical Thinking
  • Teamwork, Dependability, Integrity, Persistence, Adaptability and Flexibility

Your future
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