Site Reliability Engineer L3
Job Description
2.32.3 out of 5 stars
United States
Full-time
Job details
Job type
- Full-time
Shift and schedule
- On call
Full job description
Overview
company is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.
Responsibilities
Summary : Site Reliability Engineers (SREs)are responsible formaintainingthe availability and uptime of infrastructure. SREs use software engineering principles to solve operational challenges to create reliable infrastructure. This position willreduce the toil from our everyday work using as much automation as possible.
Responsibilities:
Research and implement solutions to build an always-up, always-available, resilientservices.
Integrate and automate existing manual solutions and processes.
Participate in an on-call rotation for availability incidents.
Troubleshoot and support production issues.
Participates on cross functional company project teams responsible for implementing technology.
Investigates anomalies/outages anddeterminessteps to reproduce, root cause, and solutions options.
Monitors environment performance and provides all necessary reporting analysis.
Builds andmaintainsautomation tooling for infrastructure, CI/CDand observability (monitoring, alerting,logging, tracing) pipelines.
Builds andmaintainscloud and container orchestration infrastructure.
Collaborates with software engineering, security, systemsteams to help automate and streamline operations and processes.
Implements best DevOps practices across the organization to improve performance and efficiency.
Performs research and implements solutions to build an always-up, always-available, resilientservices.
Integrates and automates existing manual solutions and processes.
May include other duties as assigned.
Qualifications
Required Skills:
Hands-on experience with cloud service providers (at least one of GCP, AWS)
Hands-on experience with at least one configuration management software (Ansible/Chef/Puppet)
Working knowledge of containers and any one container orchestration platform (Kubernetes/Nomad/Mesos/Swarm)
Understanding and experience in at least one CI/CD pipeline (GitLab/Jenkins/Travis etc.)
Good understanding of Unix/Linux operating systems and its internals
Well-versed with Linux CLI
In addition to shell scripting (sh/bash), proficient with one other programming language (Python/Go)
Working knowledge of any one distributed version control systems (git/bzr/hg)
Ability to write good technical user documents
Exposure to managing Infrastructure as Code with tools like Terraform/CloudFormation or using Cloud Provider SDKs
Good understanding of core concepts of computer networking(TCP/UDP, IP Routing, DNS).
Experience with a CDN (e.g.Akamai)
Preferred Skills:
GCP
Terraform
Kafka
Git
GitLab
Kubernetes
Docker
Good working knowledge of Istio service mesh
Good working knowledge of Akamai
Experience working with AWS, GCP VPC configuration, NAT, Load Balancing, monitoring
Understanding of Kubernetes and networking in a microservice architecture
PaloAltonetworks,PanOSand Panorama devices, physical and virtual
Infoblox Grid Manager
Physical Role Requirements : Be seated at a computer intermittently for up toeight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting forlong periodsof time while using office equipment such as computers and phones. Repetitive motionsusing hands and digits; such as movement of wrists, hands and fingers while picking,pinchingand typing during your normal working environment.
Minimum Education, Licensure and Professional Certification requirement s: BA/BS in Computer Science, ComputerEngineeringorcommensuratepractical experience
Minimum Experience required (number of years necessary to perform role) : 2+ years of hands-on DevOps experiencerequired. 2+ years of managing production infrastructure on any cloud. 2+ years developing code, eithermaintainingscripts or applications.
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Job Locations US
ID 2026-3984
Category Engineering
Type Full Time
Company AHS American Home Shield Corp
