Production Support Engineer

Information and Technology
January 23, 2026
Full Time

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Job Description

Full job description

USA

Contract

Exp: 5 + Years

Qualification: Any degree

Must have skills:

5+ Years

Excellent problem-solving skills to troubleshoot and resolve live

critical issues independently

Production Support

Basic Degree in Engineering or Computing related

Weekend and after-hours support, on a rotating schedule, is require

Experience with Monitoring/Alerting Tools (Splunk, Signal FX, Nagios)

  • Triage and troubleshoot issues for PayPal Financial Products & Experiences (FPX) products and applications on the live site.
  • 2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying
  • Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of solutions through product and process enhancements.
  • Prioritize solutions based on impact to the customer and PayPal business. When needed, develop, and implement immediate sto

Product Development team resources to develop long term solutions.

  • Work with product development teams and various vendors, business groups to prioritize, identify and develop solutions, and su
  • Work with Site Operation and command center teams to address sites issues.
  • Independent problem-solving skills to troubleshoot and resolve live critical issues.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 9

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