IT Technician (Operations Technology Professional
Job Description
Job type
- Full-time
Location
BenefitsPulled from the full job description
- Health insurance
Full job description
Pay Type: Salary Job Type: Full Time
Job Description:
Technician Duties:
- Troubleshoot basic network problems dealing with switches, routers and computers
- Conduct & maintain a pre-established routine of proactive maintenance around all work sites
- Ability to organize and prioritize incidents based on importance
- Utilize in-house app based ticket system to document all work done per incident, proactive & reactive
- Interact with McDonald’s IT Help Desk & NCR hardware to solve issues
- Work with organization leadership to implement & execute new tech & hardware initiatives
- Fulfill weekly reports of duties and incidents completed
- Coordinate & communicate best technological practices for the organization
- Adjust to new technology and procedures provided by IT staff and McDonald’s IT
- Participate in McDonald’s OTP learning and communication workshops & meetings
IT requirements:
- Basic knowledge of operating systems
- Basic knowledge of network systems and structures
- Basic knowledge of computer peripherals and hardware
- Be able to troubleshoot on-site incidents with minimal supervision
- Must have Transportation
IT HIGHLY preferred:
- Knowledge of windows 10 operating system
- Apple/Android knowledge with phones, tablets, and computers
- Be able to build network wire and phone wire. CAT5e, CAT6, CAT3
- Windows server knowledge
- Able to troubleshoot & install audio and video components
Employee organization requirements:
- Be punctual and maintain a productive attitude
- Detail oriented care and organization of provided tools and equipment
- Able to establish & maintain food safe and operationally safe environment within workspace at restaurants
- Abide by established policy & procedures
- Wiling to learn and adapt to new functions provided by the organization
Additional Information:
- 3 Level Training will be provided to understand restaurant technology infrastructure
- Office technology and security will be guided by organization leadership
- Work Hours will vary dependent on the importance of an incident
- Annual salary w/ paid vacation, medical coverage, sick & personal days, uniforms, meals, mileage & cell phone contribution
