Customer Account Manager (USA)

Job Description

Job details

Job type

• Full-time

BenefitsPulled from the full job description

• 401(k) 4% Match
• AD&D insurance
• Parental leave
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance

What You’ll Do

• Strategic Account Management
  • Manage and grow a portfolio of customer accounts in your assigned territory.
  • Develop and execute tailored account plans to achieve revenue growth targets.
  • Strengthen customer confidence by clearly articulating the unique value of Origina’s Service Proposition.
• Customer Growth and Retention
  • Identify and pursue upselling and cross-selling opportunities to expand customer engagement.
  • Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value.
  • Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement.
• Commercial Excellence
  • Collaborate with the Territory Manager and Leadership on account planning and strategies.
  • Proactively respond to customer projects and opportunities, supporting Origina’s goals of delivering measurable value.
  • Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina’s solutions.
• Customer Advocacy & Service Delivery
  • Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.
  • Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution.
  • Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset.
  • Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs.
  • Serve as the primary contact for operational inquiries related to service delivery.

About you

• Commercial Savvy: Strong ability to identify and execute opportunities for revenue growth within key accounts.
• Relationship Management: Proven ability to build and maintain value-driven relationships with diverse stakeholders in assigned accounts and in the Origina eco-system.
• Strategic Thinking: Expertise in developing and executing account plans that align with both customer and business goals.
• Adaptability: Proficient in navigating a fast-paced, evolving business environment.
• Analytical Capability: Skilled in interpreting account data to drive actionable strategies.
• Minimum of 3+ years in a Customer Success, Account Management, or similar role.
• Proven track record of achieving and exceeding sales or retention targets.
• Experience in SaaS, IT services, or software solutions preferred.
• Bachelor’s degree in business, marketing, or a related field.

What we offer

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• High-level Health, Dental, and Vision insurance
• STD and Life/AD&D cover
• 22 days PTO each year with additional days earned based on your tenure
• Additional 10 Federal/Regional holidays
• Generous Maternity & Paternity leave
• 4% 401k match
• $200 annual wellness benefit
• $1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful cause
• Employee Assistance Program
• Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees