ClinDoc/Stork Analyst
Job Description
Job details
Job type
- Full-time
Shift and schedule
- Weekends as needed
- On call
Full job description
Make a difference. Be happy. Grow your career.
The Role
Key Responsibilities
The Analyst – Managed Services will be responsible for, but not be limited to:
- Fulfilling system requests from customers and translating needs into detailed requirement specifications
- Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
- Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
- Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise
- Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
- Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers
Skills And Experience
- Post-secondary education or equivalent experience, required
- Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months
- Ability to apply problem solving skills
- Excellent communication skills, written and verbal
- Proficient with Microsoft Office applications
- Strong attention to detail and ability to organize
- Must be able to work independently, as well as within a team environment
- Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
- Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts
Additional Details
- Ability to take on-call rotations outside of core business hours, including nights and weekends
- Ability to travel up to 10%
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