Client Experience Marketing Analyst II (2026-10192)- job post

April 4, 2026

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Job Description

United States

Part-time

Job details

Job type

  • Part-time

BenefitsPulled from the full job description

  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • Commuter assistance

Full job description

Overview:

company Automotive is searching for Client Experience Marketing Analyst II

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 3 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Responsibilities:

Responsibilities

  • Support and manage CX initiatives for each brand, aligning with strategic goals and client outcomes while maintaining consistent standards across projects for NextGear Capital and Manheim.
  • Champion client listening programs — including survey administration, verbatim review, and trend analysis across OSAT and CSAT — surfacing insights that directly inform strategy.
  • Analyze client feedback, call center data, and operational metrics to identify pain points, self-service barriers, and education gaps, then extract actionable insights that link CX performance to business results and support ongoing improvement.
  • Support journey mapping efforts by documenting client touchpoints, pain points, and moments that matter across key lifecycle stages and process areas.
  • Gather, distill and summarize key research and competitive intelligence to keep the CX team informed of insights that may affect strategies and project development.
  • Support and develop CX marketing support materials for assigned brand or focus areas, including client communications, self-service education content, process explainers, and internal enablement toolkits.
  • Support the CX Manager in planning client feedback sessions and advisory board meetings, including event logistics and project plan, research briefs, discussion guides, and post-session summaries.
  • Present content in client forums, leadership reviews, and stakeholder meetings by translating data into clear narratives that align with CX messaging and standards.
  • Promote a client-first culture by representing client perspectives in internal discussions and cross-functional decisions.
  • Work with cross-functional teams — including Brand, Product Marketing, Field Marketing, Sales, and Operations — to ensure consistent execution of CX strategy and messaging across all client touchpoints.
  • Track progress against CX improvement initiatives, identifying gaps and surfacing patterns that signal where strategy adjustmen

Minimum Qualifications:

Qualification

  • Bachelor’s degree in Marketing, Communications, Business, or related field; or equivalent combination of education and work experience.
  • 3+ years of experience in a client experience, marketing, or insights-related role; B2B environment preferred.
  • Prior experience with CX or VOC platforms (e.g., Qualtrics, Medallia, Salesforce) and survey programs a plus.
  • Experience in the automotive industry preferred, not required.
  • Excellent analytical skills; able to combine data and feedback to provide actionable, strategic recommendations.
  • Proficient in data collection and reporting, presenting clear insights through reports and dashboards to teams and leaders.
  • Strong storytelling skills; able to turn complex CX insights into engaging narratives for diverse audiences.
  • Strong presentation skills able to influence partners and engage across all organizational levels, with adaptability for anticipated questions.
  • Consistently advocate for clients, prioritizing their needs and delivering solutions that create value and address pain points.
  • Collaborates proactively by asking questions, suggesting ideas, volunteering help, sharing resources, and removing obstacles to support team goals and growth.
  • Detail-oriented with strong time management and organizational skills, committed to achieving business goals.
  • Respond to daily operational tasks while advancing key projects that drive client and business needs.
  • Sets high standards for quality and efficiency, takes responsibility for results, and adjusts efforts as needed.
  • Energetic and motivating, able to inspire enthusiasm for CX among stakeholders.
  • Strong spoken and written communication skills for effective teamwork across departments.
  • Skilled in Microsoft Office (PowerPoint, Excel, Word, Teams); experience with CX/VOC platforms (Qualtrics, Medallia, Salesforce) and project management tools is a plus.
  • Self-motivated, proactive, independent, and keeps leadership informed when confronting ambiguity.
  • Comprehensive Benefits Package available based on eligibility
    • Medical, Dental, Vision
    • Short-Term Disability (STD)
    • Long-Term Disability (LTD)
    • Supplemental and Voluntary Life Insurance
    • 401(K)
    • Commuter Benefit Program

Benefits:Requisition Disclaimer:

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements


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