Customer Service Representative – Diagnostic Lab

Job Description

Job details

Job type

• Full-time

BenefitsPulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance

Full job description

• Handling incoming and outgoing communication with different customer groups
• Assisting patients in discussing billing process and financial assistance options
• Handling patient calls to instruct on self-sampling
• Escalating appropriate calls to the Customer Service Manager
• Responding to inquiring from sales team within expected time frame
• Working with the Marketing department to gather, pack and ship materials for trade shows, as well as other administrative tasks
• Strong communication skills
• Ability to work independently and as part of a team
• High integrity, positive attitude and strong work ethic
• Ability to multitask
• Excellent attention to detail
• Patience and empathy

Qualified applicants are encouraged to respond to this posting with their resume and salary requirements. We are an Equal Opportunity Employer

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