Field Services/IT Engineer, NorCal

Information and Technology
January 25, 2026
Full Time

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Job Description

Job details

Job type

  • Full-time

BenefitsPulled from the full job description

  • Health insurance
  • Paid time off
  • Vision insurance

Full job description


Company video

With around 300 employees globally and offices in the UK, Poland, and the USA, company operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

this is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organisation in which to work.


The role

We have an exciting opportunity for a proactive customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing first-class service to our customers in Northern California. This position is a field role and you will be travelling 70-80% of the time to different hospitals in the state, you also may be required to travel all over the US to cover PTO and events and trade shows.

Ideally, we want candidates to be based in Sacramento or potentially Stockton, Fresno or Modesto

Key Responsibilities will include

  • Install, support, and maintain company product range
  • Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
  • Provide reactive breakdown support (remote and on site)
  • Provide planned maintenance/ upgrade support (remote and on site)
  • Plan and perform installations in line with company installation processes & procedures
  • Liaise with customers and our installers
  • Travelling to different hospitals throughout Northern California and occasionally other states throughout the US (i.e. Texas, Florida, New York, etc)

Essential Skills & Experience

  • Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
  • Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
  • Comfortable interfacing with clients and other stakeholders at all levels of their organization
  • Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
  • Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
  • Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
  • Ability to drill and mount, mechanical bracketry in raised ceilings
  • Ability to read and work with technical drawings and architects’ drawings

Desirable Skills & Experience

  • A+ and Microsoft certifications a plus
  • SQL knowledge is preferred
  • Medical Devices, ideally Medical Imaging or Radiotherapy

organization is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.

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