Field Service Operations Lead- job post

Management
January 24, 2026
Full Time

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Job Description

1.51.5 out of 5 stars

Full-time

Job details

Job type

  • Full-time

 

BenefitsPulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Employee assistance program

 

Full job description


Responsibilities


Project Management & Execution-

  • Capture all remaining work for incomplete units and develop detailed rework schedules.
  • Coordinate delivery of materials, parts, and equipment to warehouse sites.
  • Ensure proper supervision, safety compliance, and execution readiness.
  • Track daily progress and adjust plans as needed to meet delivery timelines.

Service Operations-

  • Manage product non-conformities, warranty claims, and support requests.
  • Lead root cause analysis and corrective action implementation.
  • Ensure SLA compliance and customer satisfaction.

Cross-Functional Collaboration-

  • Work closely with Sales, Engineering, Procurement, Logistic, and Field Technicians.
  • Liaise with external partners for warehouse access, logistics, and safety.

Cost & Performance Management-

  • Track and manage costs related to the different projects
  • Define and monitor KPIs for service and rework performance.
  • Leverage data tools for visual reporting and decision-making.

Team Leadership-

  • Supervise and coach Service team members.
  • Foster a culture of accountability, safety, and continuous improvement.


First 12 Months:


  • Stabilize the Rework Process:     Establish a structured intake and execution model for post-production rework.
  • Build the Execution Framework: Define roles, onboard resources, and implement planning tools.
  • Deploy KPIs & Reporting: Launch dashboards to monitor rework timelines, cost efficiency, and quality.
  • Support Hypergrowth: Align service execution with the company’s rapid expansion and service calendar.


Candidate Profile:

We are seeking a hands-on, analytical leader with a strong background in service operations and project management within a manufacturing or HVAC environment. The ideal candidate is a problem-solver who thrives in fast-paced, cross-functional settings and is passionate about delivering exceptional customer experiences.

  • Execution Excellence: Demonstrates strong planning, scheduling, and follow-through capabilities. Maintains a structured and disciplined approach to managing complex service activities and field operations.
  • Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery.
  • Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders.
  • Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution.
  • Continuous Improvement: Maintains a mindset of ongoing learning and process enhancement. Actively seeks opportunities to improve service quality, efficiency, and team performance.


What you’ll need, and more:

  • A minimum of 8 years of experience in service or project management roles.
  • HVAC Industry experience in manufacturing is mandatory.
  • Proven experience managing field rework, warranty, or post-production service.
  • Bachelor’s degree in industrial or mechanical engineering is required.
  • Familiarity with HVAC systems, controls, welding, and sheet metal is considered an asset.
  • Mastery of problem-solving methodologies such as Six Sigma (Black Belt preferred), strong data management and reporting skills, and proficiency in English (Spanish is an asset) is essential.
  • The candidate must also be willing to travel occasionally within the U.S.


Why choose us:

  • Competitive salary
  • Medical, dental, and vision insurance
  • 401 K
  • Employee Assistance Program
  • Paid time off
  • A dynamic team, open to change to bring its color
  • Modern state of the art facility with Industry 4.0 technology in Mesa, Arizona
  • Being part of a green industry transformation
  • Fast-growing dynamic environment where entrepreneurial spirit is recognized
  • Inclusive and diversity-friendly environment
  • Career advancement: we promote internal promotion
  • Electric charging stations

At here, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future.

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