Field Service Operations Lead- job post

January 24, 2026

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Job Description

1.51.5 out of 5 stars

Full-time

Job details

Job type

  • Full-time

 

BenefitsPulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Employee assistance program

 

Full job description

Who are we?


This role is pivotal in ensuring the final quality and completeness of our units before delivery. The position will lead the coordination of post-production rework, warranty, and support activities, ensuring that all remaining work is executed with precision and efficiency. This is the last opportunity to touch the unit before it reaches the customer — and it must be done right.


Position Overview:Service Operations Program Lead (Field Rework & Warranty) – HVAC Manufacturing

The Lead will lead the tail-end of the service lifecycle, managing incomplete units, coordinating field rework, and ensuring customer satisfaction through structured execution and cross-functional collaboration. This role requires strong project management skills, operational rigor, and a continuous improvement mindset.


Responsibilities:


Project Management & Execution-

  • Capture all remaining work for incomplete units and develop detailed rework schedules.
  • Coordinate delivery of materials, parts, and equipment to warehouse sites.
  • Ensure proper supervision, safety compliance, and execution readiness.
  • Track daily progress and adjust plans as needed to meet delivery timelines.

Service Operations-

  • Manage product non-conformities, warranty claims, and support requests.
  • Lead root cause analysis and corrective action implementation.
  • Ensure SLA compliance and customer satisfaction.

Cross-Functional Collaboration-

  • Work closely with Sales, Engineering, Procurement, Logistic, and Field Technicians.
  • Liaise with external partners for warehouse access, logistics, and safety.

Cost & Performance Management-

  • Track and manage costs related to the different projects
  • Define and monitor KPIs for service and rework performance.
  • Leverage data tools for visual reporting and decision-making.

Team Leadership-

  • Supervise and coach Service team members.
  • Foster a culture of accountability, safety, and continuous improvement.


First 12 Months:


  • Stabilize the Rework Process:     Establish a structured intake and execution model for post-production rework.
  • Build the Execution Framework: Define roles, onboard resources, and implement planning tools.
  • Deploy KPIs & Reporting: Launch dashboards to monitor rework timelines, cost efficiency, and quality.
  • Support Hypergrowth: Align service execution with the company’s rapid expansion and service calendar.


Candidate Profile:

  • Execution Excellence: Demonstrates strong planning, scheduling, and follow-through capabilities. Maintains a structured and disciplined approach to managing complex service activities and field operations.
  • Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery.
  • Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders.
  • Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution.
  • Continuous Improvement: Maintains a mindset of ongoing learning and process enhancement. Actively seeks opportunities to improve service quality, efficiency, and team performance.


What you’ll need, and more:

  • A minimum of 8 years of experience in service or project management roles.
  • Proven experience managing field rework, warranty, or post-production service.
  • Bachelor’s degree in industrial or mechanical engineering is required.
  • Familiarity with HVAC systems, controls, welding, and sheet metal is considered an asset.
  • Mastery of problem-solving methodologies such as Six Sigma (Black Belt preferred), strong data management and reporting skills, and proficiency in English (Spanish is an asset) is essential.
  • The candidate must also be willing to travel occasionally within the U.S.


Why choose us:

  • Competitive salary
  • Medical, dental, and vision insurance
  • 401 K
  • Employee Assistance Program
  • Paid time off
  • A dynamic team, open to change to bring its color
  • Modern state of the art facility with Industry 4.0 technology in Mesa, Arizona
  • Being part of a green industry transformation
  • Fast-growing dynamic environment where entrepreneurial spirit is recognized
  • Inclusive and diversity-friendly environment
  • Career advancement: we promote internal promotion
  • Electric charging stations

At here, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future.

Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer and Coherence. Be part of carving our footprint and joining a winning team!