Specialist, EHR Training

Job Description

Job details

Job type

• Full-time

BenefitsPulled from the full job description

• Prescription drug insurance
• AD&D insurance
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance

Full job description

Company Overview:

Transforming Primary Care, One Patient at a Time

Position Summary:

The EHR Trainer facilitates both onsite and virtual training sessions, tailoring content to clinical and operational workflows while reinforcing MDVIP documentation, compliance, patient engagement, and revenue cycle standards. Success in this role requires strong instructional skills, clinical workflow knowledge, and the ability to adapt to a variety of learning styles and practice environments.

If you are passionate about healthcare education and enabling physician success through effective technology adoption, we’d love to hear from you.Key Responsibilities:

• Deliver onsite and virtual EHR training for physicians and practice staff, covering clinical documentation, scheduling, billing, labs, orders, and communication workflows.
• Partner with Onboarding Managers and cross‑functional teams to assess practice readiness, customize training plans, and ensure go‑live success.
• Develop, maintain, and update training materials, quick reference guides, and learning tools to support consistent EHR adoption.
• Provide post‑go‑live reinforcement and optimization training to improve workflow adherence, efficiency, and compliance.
• Document training sessions, outcomes, and follow‑up activities accurately and timely in Salesforce and other tracking tools.

Key Competencies:

• Instruction & Facilitation: Effectively delivers training to diverse audiences with varying technical and clinical experience levels.
• Clinical Workflow Knowledge: Demonstrates strong understanding of primary care operations, documentation, and front‑ and back‑office processes.
• Communication: Clearly conveys complex system concepts in an approachable and practical manner.
• Collaboration: Works effectively with onboarding, support, revenue cycle, and product teams to drive shared outcomes.
• Adaptability: Adjusts training methods to meet practice needs, timelines, and learning styles.

Minimum Qualifications:

• Associate or Bachelor’s degree in Healthcare, Education, or a related field (or equivalent experience).
• Minimum 3 years of experience training or supporting EHR systems, preferably athenaOne.
• Experience delivering both in‑person and virtual training in healthcare or software environments.
• Strong presentation, communication, and interpersonal skills.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Comfortable using CRM systems, virtual meeting platforms (Zoom, Microsoft Teams), and learning new technologies quickly.

Preferred Qualifications:

• Experience in primary care or concierge medicine environments.
• Familiarity with onboarding workflows, go‑live support, and post‑implementation optimization.
• Proficiency using CRM systems.

‎ :

Why Join this company?

• 
  Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and

excellence.

:

company is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

‎ :