Chargeback Analyst – Pharmaceutical Industry

Health and Care
January 23, 2026
Full Time

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Job Description

Job details

Job type

  • Full-time

Full job description

Overview :


YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the CareTria Team!


Fully remote opportunity supporting our 3Pl Business Needs.

Responsibilities:

  • Review and analyze chargebacks, deductions, and customer claims related to pricing, freight, shortages, and promotional allowance.
  • Reconcile chargeback data with internal records and contracts to validate or dispute claims.
  • Collaborate with customer service and internal teams to research and resolve discrepancies.
  • Communicate directly with external customers and clients to obtain documentation to clarify claim details.
  • Maintain accurate documentation of all deductions, resolutions, and communications.
  • Identify trends and recurring issues in chargebacks and make recommendations for process improvements.
  • Assisting in month-end close by providing chargeback accruals, reconciliations, and reporting.
  • Support audits and internal reviews by preparing detailed reports and documentation.
  • Participating in month-end closing processes and reconciling accounts.
  • Contribute to cross-functional efforts to enhance pricing accuracy and deduction prevention.
  • Ensure compliance with company policies, contracts, and industry regulations


The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

  • Bachelor’s degree in business, finance, or related field or equivalent combination of education and experience
  • Two years of experience in chargebacks, deductions, or AR within a distribution environment.
  • Familiarity with trade promotions, distributor pricing agreements, and customer compliance programs in the pharmaceutical industry
  • Proficiency in ERP software (e.g., Oracle, NetSuite, D365)
  • Proficiency in chargeback software (e.g., Relasoft, Model N)
  • Excellent communication and interpersonal skills with internal and external customers
  • Strong analytical and problem solving skills with attention to detail
  • Ability to manage multiple priorities and work independently in a fast-paced setting


KNOWLEDGE, SKILLS & ABILITIES:

  • Experience with chargeback portals or third-party claim platforms
  • Knowledge of EDI systems and customer compliance requirements
  • Familiarity with pricing logic and revenue leakage analysis
  • Continuous improvement mindset and experience with process automation and reporting tools.
  • Strong time management, organizational skills, initiative, professional demeanor, and positive attitude.
  • Ability to work independently and meet timelines
  • Ability to promote a positive team environment.


PHYSICAL DEMANDS:

  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Use of phone for communication
  • Sit for prolonged periods of time.
  • Occasionally stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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