CUSTOMER SUPPORT SPECIALIST (USA)

Customer
January 23, 2026
Part Time

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Job Description

Job detailsJob type

  • Part-time

Full job description

You are someone who:

  • Is passionate about providing quality customer support
  • Enjoys keeping systems updated
  • Has an eye for detail
  • Has a driven attitude and loves getting the job done
  • Enjoys working closely with clients
  • Is open-minded and enjoys working in a team environment and remotely
  • Can be flexible with hours as it demands
  • Is well presented
  • Shows initiative

What gaps will you fill:

  • Work alongside our Product Support Manager
  • Follow-up on support tickets waiting for comment from the customer
  • Liaising with internal teams
  • Support Brand Experience Managers deal with product-related questions
  • Undertake testing and analysis work and share with your management

Key Selection Criteria:

  • Experience with Jira and Jira Service Management
  • Current experience working for a Software as a Service (SaaS) or similar product in a customer support role
  • Has experience in customer service and dealing with challenging customer questions
  • Thorough understanding of Social Media platforms and trends
  • Open and positive personality

Hear from some of the people you will be working with:

“This is a great company to be a part of. Not only is the work rewarding, but the culture is amazing. I love that I get to work closely with our clients across different industry verticals, helping streamline their marketing efforts, alongside great coworkers who I genuinely like. Our company culture is my favourite thing about working for DS.”
Lexie Stoker, Brand Experience Manager

“Working with a highly talented, motivated and down-to-earth team is what I love most about working for that company. Senior management are very active, will always listen to feedback, genuinely care about staff and the customer experience. It is unlike any other company I’ve worked for, and it’s a privilege to be a part of the company during this exciting time of growth!”
Liam, Product Support Manager

Company Values
We believe in the following, if you do too, we are excited to meet you:

  • We speak the truth, we value mutual trust and respect
  • We are the best – we give, achieve and do the best we can
  • We are comfortable & safe being ourselves. No judgment
  • We are energised through positive collaboration
  • We’re simply down to earth, no fluff

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