Technical Support QA Analyst- job post

March 2, 2026

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Job Description

United States•Remote

Full-time

Job details

Job type

  • Full-time

BenefitsPulled from the full job description

  • Opportunities for advancement

Full job description

About the Job:

At Title Resources Group, we believe our performance is Powered by Our People. As a Technical Support QA Analyst, you’ll play a meaningful role in driving results, strengthening collaboration, and delivering the operational excellence our partners depend on. We’re looking for someone who takes ownership, values accountability, and thrives in a high-performance, people-centered environment.

Job Responsibilities:

  • Level 2 & 3 Systems Support:
    • Serve as a primary point of contact for technical support.
    • Diagnose, troubleshoot, and resolve complex technical issues, escalating unresolved problems to appropriate support or software engineering teams with detailed diagnostic information.
    • Perform basic account management tasks, such as creating user accounts, resetting passwords, and managing permissions.
    • Accurately document all incidents and service requests in the ticketing system (e.g., Jira Service Management) and track them through to resolution
  • Quality Assurance & Testing:
    • Execute manual and automated test cases to identify bugs before deployment.
    • Perform regression, smoke, and exploratory testing.
    • Collaborate with QA and development teams to understand new features and user requirements.
    • Develop and maintain detailed test plans and manual test cases for new software features and bug fixes.
    • Document and report software defects (bugs) in the bug tracking system with clear, concise, and detailed reproduction steps.
    • Partner with support and development teams through stand-ups and sprint processes to drive consistent, high-quality outcomes.
    • Perform root cause analysis on recurring customer issues to identify systemic problems and propose improvements to prevent future defects.
  • Documentation and Process Improvement:
    • Create and update knowledge base articles, user guides, and runbooks for both internal teams and end-users.
    • Analyze support trends and quality metrics to provide feedback and recommendations for process, product, and training improvements.

Qualifications & Skills:

  • Proven experience in a help desk, IT support, or technical support role.
  • Familiarity with software testing methodologies and the software development lifecycle.
  • Strong technical aptitude and troubleshooting skills across various operating systems and enterprise applications, with the ability to quickly learn new business processes, tools, and technologies..
  • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical users and effectively document issues.
  • Exceptional attention to detail and strong analytical skills to spot inconsistencies or errors.
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
  • Experience with ticketing and bug tracking systems (e.g., Jira Service Management, Azure DevOps) is highly preferred.


About company

company is one of the nation’s largest and fastest-growing title insurance underwriters, delivering trusted solutions to a broad range of customers and protecting property ownership rights across America. At company, we don’t just underwrite title insurance policies – we build partnerships that last.

As part of our broader network, we proudly serve leading affiliate partners, including Anywhere Real Estate, Inc. a subsidiary of Compass, Inc. (d/b/a Compass International Holdings) (NYSE: COMP), HomeServices of America (a Berkshire Hathaway affiliate), Lennar (NYSE: LEN and LEN.B), and Opendoor Technologies Inc. (NYSE: OPEN) – and a large network of strong independent agents.

We are powered by our people—their expertise, dedication, and passion drive everything we do. As a Great Place to Work®-certified company, we believe our employees are our greatest asset. Your success drives ours, and at the core of our company is a commitment to help you own, develop, and nurture your career.


Why Work with Us?

  • Lead in the Industry: Join one of the nation’s largest and fastest-growing title insurance underwriters.
  • Powered by Our People: Be part of a team where your talent and ideas fuel innovation and success.
  • Innovate for Impact: Create solutions that solve real problems and deliver value to customers.
  • Culture Where Every Voice Counts: Work in a positive, inclusive, and collaborative environment where your ideas matter.
  • An Edge for Your Career: Access tools, resources, and training designed to helpgreat talentbecome even stronger.
  • Advancement Opportunities: Take on new opportunities to expand your skills and grow.
  • Flexibility That Fits: Enjoy remote and hybrid options (role-dependent) to support work-life balance.