Technical Partner Support Engineer- job post

April 5, 2026

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Job Description

United States

Job details

Shift and schedule

  • On call

BenefitsPulled from the full job description

  • Paid time off
  • Dental insurance

Full job description

The opportunity

company is in the market for an experienced customer service or technical support engineer to join our team as a Technical & Partner Support Engineer, helping us provide an excellent customer experience in everything they do across the Technical & Partner Support Team. The successful candidate will report to our Technical & Partner Support Manager to ensure we deliver our services to the highest standards for all of our customers. We are looking for someone highly organized with strong problem-solving skills who can help better our Partners and direct customers alike.

Job requirements

  • Have technical support experience (1st line required, 2nd line desirable), with experience in the SaaS industry being a particular interest.
  • Have an understanding of any of the following technologies with a presence in troubleshooting: Networking (IPSec VPNs, Routing, QoS), Cloud Technologies (AWS Preferred), Web Development (API Integrations, CSS, HTML, JSON), VoIP Technologies (SBC’s, Wireshark)
  • Are tenacious in your problem-solving and are determined to see issues through to completion and ensure we never make the same mistake twice.
  • Can build strong relationships and credibility with customers, Partners and internal teams.
  • Are happy to work flexibly to meet project deadlines and customer expectations.
  • Are open to participating in our on-call rota to provide 24/7 support to our customers.

To understand the full requirements for this opportunity, please read the full job spec.

Primary responsibilities

  • Providing first and second-line support to customers by logging, reviewing and resolving technical queries.
  • Tackling more complex faults passed up from our First-line support team.
  • Create documentation to support new and existing services/processes
  • Engaging Partners to lead regular Operation reviews and provide updates on case quality and training needs.
  • Managing and actioning alerts that will come in from our different systems across VoIP, Web and Dev Ops.
  • Building a knowledge base and improving the resources the team can rely on when assisting our customers

What we offer

  • 25 days PTO
  • Medical, dental and optical insurance cover
  • An exciting and flexible working environment surrounded by friendly and committed co-workers
  • “Work from anywhere” 2 weeks per year policy
  • Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
  • Training and development opportunities
  • Ad-hoc team events, incentives and competitions