Desktop Support Engineer (Dispatch /Part-Time) – McHenry County, Illinois- job post

August 18, 2026

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Job Description

3.23.2 out of 5 stars

McHenry, IL

Part-time

Job details

Job type

  • Part-time

Full job description

company is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: McHenry County, Illinois – USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview
We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

  • Provide on-site desktop and IT support for end users at the client location.
  • Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
  • Install, configure, and maintain hardware, operating systems, and enterprise software applications.
  • Support network connectivity issues, including LAN troubleshooting.
  • Assist with device setup, replacement, and hardware installations.
  • Perform basic network troubleshooting using console access when required.
  • Document service activities and communicate updates to the service delivery team.
  • Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

  • Strong knowledge of Windows operating systems and desktop environments
  • Experience in hardware troubleshooting and replacement
  • Basic understanding of networking (LAN connectivity, switches, routers)
  • Ability to diagnose and resolve desktop, printer, and peripheral issues
  • Good communication and customer service skills
  • Ability to work independently in onsite support environments

Tools Required to Carry
Engineers must carry the following tools while attending onsite support requests:

  • Windows Laptop
  • LAN Cable
  • Console Cable
  • Screwdriver Toolkit
  • Basic IT troubleshooting tools

Work Model

  • On-demand / field support role
  • Work assignments will be shared by the Service Delivery Team
  • Engineers will be contacted via phone or email when support is required
  • Engineers will receive site location, SPOC details, and reporting time before each assignment
  • No guaranteed number of working hours

Contract Type

  • Independent Contractor (1099)

Interested candidates are invited to send their resumes