Application Support Engineer- job post

Job Description

3.43.4 out of 5 stars

Los Angeles, CA 90245•Remote

Full-time

Job details

Job type

• Full-time

BenefitsPulled from the full job description

• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Full job description

JOB
This role is remote from anywhere in Canada. This posting is for an existing vacancy.company is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes company is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide. For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.We are seeking a talented Application Support Engineer with strong experience in automation testing and a solid foundation in application support for platform products. The ideal candidate has a hybrid skill set across QA, automation, and production support, with exposure to AI, prompt engineering, and modern platform ecosystems

EXAMPLE OF DUTIES
Provide comprehensive application support for platform products, ensuring their stability and performance in production environments.Lead a team specializing in manual testing, API tests, test automation, and performance tests, with a focus on identifying and resolving application issues.Lead the implementation of automation test frameworks to streamline issue identification and resolution, and ensure fast resolution of queries from the test team and customer support.Follow best practices for application monitoring and troubleshooting, and coordinate cross-team efforts to address and resolve application issues, acting as a central communication point between business, technology, and engineering teams.Promote efficient application support through automation, tools, and other best practices, and monitor application health and performance, escalating critical issues as needed.Review, evaluate, and document existing application support processes and solutions, and monitor defect status and backlogs, escalating risk areas as appropriate.Create and oversee plans for both automated and manual regression testing, with a focus on platform products involving identity login, ESB, and audit, to ensure application quality.Design, build, and maintain test frameworks for performance testing to ensure applications meet performance requirements.Manage multiple priorities across many products and in time-sensitive situations, prioritizing application support and testing methodologies based on prior areas of concern and areas of current/future development focus.Self-manage, comfortable with ambiguity, and able to work through it to get the right things done, and manage individual QA team resource allocations to projects, providing leadership/guidance of project level activities and career development activities.Ensure end-to-end QA/Staging/UAT testing initiatives, including thorough testing of identity login, ESB, and audit functionalities, and provide input to the estimation process for application support and testing efforts.Lead the development of application support strategies and test plan documents for upcoming projects, and identify and assess application risks using a systematic approach.Maintain regression test suites and other test case repositories, and advise QA Manager/Project Manager regarding overall quality of project and application health, raising outstanding issues through established channels.Mentor junior software quality engineers and coach team members on quality assurance and application support approaches, recommending appropriate practices to support product definition, design, development, and launch.Collaborate effectively with customer support and engineering teams to address and resolve application issues and improve overall application reliability.

SUPPLEMENTAL INFORMATION
Competitive WagesFull Benefits package (medical, dental, vision, etc.) for full-time employeesGenerous PTO to support work-life balanceRRSP MatchingPaid Parental Leave Autonomy to grow and find your career path with supportive leadershipRemote working opportunitiesInclusive and diverse work environmentOur hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.#LI_REMOTE